Service Industry AI

communication, customer-service, e-commerce, Service Industry AI

RingCentral adds Shopify, Calendly, and WhatsApp to AI Receptionist

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RingCentral has expanded its AI Receptionist product with new links to Shopify, Calendly and WhatsApp, as the communications software company tries to push the product beyond basic call answering and into more routine customer service tasks. The company said AI Receptionist, known as AIR, can now handle some order enquiries through Shopify, arrange appointments through […]

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aeo, marketing ai, Service Industry AI, Sponsored Content

How AEO vs GEO reshapes AI-driven brand discovery in 2026

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When Pew Research Centre analysed 68,879 Google searches in March 2025, one finding stood out: users who encountered an AI-generated summary clicked on a traditional result just 8% of the time. Those who didn’t see a summary clicked nearly twice as often, at 15%. A quarter of users who saw an AI summary ended their […]

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consumer, ecommerce, payment providers, retail, Retail & Logistics AI, Service Industry AI, shopify

Trustpilot partners with AI companies as traditional search declines

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Trustpilot is reported to be pursuing partnerships with large eCommerce companies as AI-driven shopping gains traction. In an interview with Bloomberg News [paywall], chief executive Adrian Blair said that AI agents acting on behalf of consumers require lots of information about the businesses they’re willing to interact with. He said the most effective systems will […]

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