my RunLobster agent drafted a reply to an angry customer in her exact angry tone. she got angrier. i had to apologize for my own software.
i run a small B2B tool with ~50 customers. agent drafts support replies that land in my gmail drafts with an [Agent-drafted] tag so i can review before sending. 95% of the time, fine. wednesday was not that 5%. customer emailed in hot about a failed in…