Author name: Chen Huang, Zitan Jiang, Changyi Zou, Wenqiang Lei, See-Kiong Ng

arXiv:2604.11077v2 Announce Type: replace-cross
Abstract: Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intel…

arXiv:2604.11077v1 Announce Type: cross
Abstract: Customer service chatbots are increasingly expected to serve not merely as reactive support tools for users, but as strategic interfaces for harvesting high-value information and business intelligence….