Out of nowhere, OpenAI shut down our API access and has now shut down our team account. We are building an AI platform for marketing agencies, and have been consistently using OpenAI's models since the release of GPT 3.5. We also use other model providers, such as Claude and Gemini.
We don't do anything out of the ordinary. Our platform allows users to do business tasks like research, analyzing data, writing copy, etc., very ordinary stuff. We use OpenAI's models, alongside others from Claude and Gemini, to provide the ability for our users to build and manage AI agents.
Out of nowhere, just last week, we got this message:
Hello,
OpenAI's terms and policies restrict the use of our services in a number of areas. We have identified activity in your OpenAI account that is not permitted under our policies.
As a result of these violations, we are deactivating your access to our services immediately for the account associated with [Company] (Organization ID: [redacted]).
To help you investigate the source of these API calls, they are associated with the following redacted API key: [redacted].
Best, The OpenAI team
From one minute to another, our production API keys were cut, and the day after, our access to the regular ChatGPT app with a team subscription got shut down.
We've sent an appeal, but it feels like we will never get a hold of someone from OpenAI.
What the actual hell? Has anyone else experienced something similar to this? How does one even resolve this?
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