Glen Tullman — Consumer-Directed Care and the Rise of AI-Powered WayFinding in Healthcare

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Executive Summary. As healthcare grows more fragmented and costly, Transcarent CEO Glen Tullman explains why consumer-directed platforms powered by generative AI are emerging as the next structural shift. He outlines how WayFinding moves from search to agentic action, why aligned incentives matter more than added features, and how responsible automation must keep clinicians firmly in […]

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