A lot of discussion around AI agents focuses on whether they are smart enough to complete real-world tasks. But I’m starting to think the harder problem is whether people can actually trust them enough to let them act on their behalf. It’s one thing for an ai to draft an email, summarize a document, or suggest next steps. It’s very different when it starts contacting companies, navigating accounts, submitting forms, cancelling services, or making decisions across multiple steps. Even if the technology works most of the time, users still need confidence that the agent understands the goal, won’t make things worse, can recover from mistakes, and knows when to ask for human approval
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